This video will show you what to do when your order arrives.
This video will show you how to order a complete closet replacement or individual replacement components for your closet.
*If dealer has provided/arranged the shipping and items are damaged within a damaged crate - it is up to the dealer to purchase the necessary replacement parts.
See this video on how to order replacement parts.
*Dealer has 15 days from time of delivery to report any crate damage or product damage found within the crate.
*Only 1 “No Charge” replacement claim can be submitted for each order, so please have all information on the same request.
*We cannot provide freight damage replacement parts at no charge if you do not write “Crate damage/product damage” on the BOL/DR.
IMPORTANT- The driver cannot leave until you have signed the BOL/DR – take the time to notate crate damage on the Bill of Lading before you sign it. If the driver leaves your location and you have signed the BOL/DR with no additional notes, you are stating that your crate has arrived in good/acceptable condition!